Delivery & Returns


Our products are custom-made upon receiving your order, which is why it may take a little longer for us to deliver them to you. By producing items on demand instead of in large quantities, we are able to minimize overproduction, and we appreciate your mindful approach to shopping!

What is the Expected Delivery Time for My Order?

Typically, the processing of an order takes approximately 1-2 days, following which it is dispatched for shipping. The actual shipping duration varies according to your location and can be approximated as follows:

United States

6-9 Business Days

UK & Europe

6-9 Business Days


10-13 Business Days


10-13 Business Days


6-9 Business Days

Rest of the World

7-25 Business Days

Although many deliveries are being made earlier than the presently estimated timelines, it is important to consider the service level agreements mentioned above.

From Which Location Will My Order Be Shipped?

Our partnership with an on-demand fulfillment company that operates across multiple locations worldwide enables us to provide worldwide shipping services to our customers through the most effective fulfillment centers. Even if the item you have ordered is unavailable at the nearest center, we can still fulfill your order from another location.

Do I Have to Pay Customs Charges for My Order?

International orders may be subject to customs and tax fees, which are determined by your local customs office and not under our control. Customs regulations vary greatly among countries, so it is recommended that you contact your local customs office directly to inquire about any duties and taxes that may apply to your purchases.

Unexpected Delays

Occasionally, delivery times may exceed the standard shipping times indicated earlier. The majority of these delays are due to international customs processing, which is beyond our control. If your package has not arrived within the expected timeframe, please get in touch with us, and we will collaborate with you to find a solution.

What Should I Do if My Order Hasn’t Arrived Yet?

Before contacting us, please assist us by doing the following:

  • Review your shipping confirmation email to ensure there are no inaccuracies in the delivery address.
  • Contact your local post office to inquire about the whereabouts of your package.
  • Consult with your neighbours in case the courier has entrusted the package to them.

If the shipping address is correct and the package is not with the post office or your neighbours, please contact us via Live Chat or using your order number.


What is the Process for Selecting the Appropriate Size?

Our store offers a size guide for each clothing item, which includes measurements for the chest and length in inches. Additionally, we have included an approximation of international sizes to aid in selecting the right fit. To ensure precise measurements, please use the specified inches.

What is the Process for Monitoring the Status of My Order?

Once your order is dispatched, you will be sent an email containing a tracking link. If you have any inquiries regarding your shipment or tracking, please do not hesitate to contact us through this platform or speak with us on our Live Chat service.

What Steps Should I Take if the Product I Received is Damaged or Incorrect?

We apologize if the product you have received is damaged. To expedite the resolution process, kindly send us an email within 7 days of receiving your order. Please provide your order number and attach photos of the damage or error for us to assess.

In the event that you suspect the sizing on your clothing item is incorrect, please include photos of the garment laid flat, displaying measurements in inches. We will work to rectify the issue promptly.


Could You Please Explain Your Policy Regarding Returns?

Since each item is customized per order, we apologize for being unable to provide refunds or exchanges if you have a change of heart. However, if there are any issues with your order, we will make every effort to rectify them. Please notify us through our contact page or engage with us on our live chat.

Is it Possible to Obtain a Refund From You?

We can solely provide refunds to customers who receive incorrect or defective items. If you encounter any of these circumstances, please reach out to us, and we will promptly resolve the matter for you.

Is it Possible to Swap an Item for a Different Size or Color?

Due to the custom nature of each order, exchanging items is not possible. If you are uncertain about the appropriate size, please refer to our size guides. We provide a size guide for every article of clothing featured in our store in the product description section. The international sizes are presented as a rough estimate, so kindly use the precise product measurements (in inches) to choose the appropriate size.

Returns Policy

Kindly ensure that any claims relating to inaccurate or defective products are filed within 4 weeks from the receipt of the goods.

In cases of lost packages during shipment, all claims must be made no later than 4 weeks after the approximate delivery date.

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